Projects

Increasing Player Engagement Through Intuitive Lobby Design

UX Design

Increasing Player Engagement Through Intuitive Lobby Design

Hijack Poker

Summary

As Lead Experience Designer, I led the redesign of our platform's desktop lobby, transforming a rigid, table-based interface into an intuitive, player-centric game discovery system. This project focused on improving game findability and player engagement through organized game categorization and visual hierarchy.

Problem Statement

User Challenges:

  • Table-like interface created cognitive overload for players

  • Difficult to locate active games with engaged players

  • Poor organization made game selection unnecessarily complex

  • No clear visual hierarchy to guide users to popular tables

Business Impact:

  • Reduced player engagement due to difficulty finding suitable games

  • Lower retention rates from poor first-time user experience

  • Missed opportunities for cross-promoting different game types

  • Decreased table participation due to discovery friction

Research & Discovery

Usability Testing

  • Conducted usability tests to identify pain points in existing lobby

  • Gathered qualitative feedback on game discovery patterns

  • Observed user behavior during table selection process

  • Validated findings through user interviews

Secondary Research

  • Analyzed competitor platforms for discovery patterns

  • Researched best practices for content-heavy interfaces

  • Studied user behavior patterns in similar gaming platforms

Key Insights:

  • Players preferred visual browsing over data-heavy table layouts

  • Active player count was a primary decision factor for table selection

  • Users wanted quick access to tables matching their preferred stakes

  • Integration with waitlist system was crucial for seamless experience

Solution Design

Key Features

  1. Carousel-Based Game Organization

    • Tables grouped by blind levels for intuitive navigation

    • Visual cards replacing traditional table rows

    • Quick-view stats for active players and waitlist status

  2. Enhanced Discovery System

    • Prominent display of active tables

    • Integrated waitlist information

    • Clear visual hierarchy highlighting popular games

  3. Information Architecture

    • Streamlined navigation for different game types

    • Simplified filtering system

    • Consistent placement of key information

Design Challenges & Solutions

Information Hierarchy

Challenge: Needed to present multiple data points without overwhelming users Solution:

  • Implemented visual hierarchy emphasizing:

    1. Game type (prominently displayed with large image)

    2. Buy-in amount

    3. Blind levels

    4. Current player count

  • Used size and positioning to naturally guide user attention

Table Status Organization

Challenge: Multiple table states needed clear visual distinction Solution:

  • Implemented priority-based ordering system:

    1. Full/waitlisted tables (highest priority)

    2. Available tables with active players

    3. Empty tables

  • Used visual cues to distinguish between states

User Flow & Navigation

Challenge: Complex navigation between different game types and blind levels Solution:

  • Carousel interface for intuitive horizontal browsing

  • Added dynamic horizontal components between sections to:

    • Provide visual breaks during scrolling

    • Integrate marketing content naturally

    • Maintain user engagement

Design Process

Initial Concepts

  • Explored multiple navigation patterns

  • Investigated semi-guided search approach featuring "Previously Played Blinds"

    • Initially planned personalized recommendations

    • Adapted design due to technical constraints

Iterations & Refinement

  • Modified design based on development team capacity

  • Removed personalized blinds carousel due to technical limitations

  • Integrated marketing components as scrolling breaks

  • Refined visual hierarchy through multiple iterations

Stakeholder Collaboration

  • Regular alignment with development team on technical feasibility

  • Adapted design solutions to match development capabilities

  • Balanced ideal user experience with technical constraints

Technical Considerations

Development Constraints

  • Worked within existing technical framework

  • Adapted design to meet development team capacity

  • Prioritized features based on technical feasibility

Performance

  • Optimized carousel loading for smooth navigation

  • Implemented efficient data loading patterns

  • Maintained responsiveness across different screen sizes

Results & Impact

User Experience Improvements

  • More intuitive game discovery process

  • Clearer visual hierarchy for decision making

  • Improved integration of marketing content

  • Enhanced table status visibility

Future Opportunities

  • Potential implementation of personalized recommendations

  • Enhanced filtering capabilities

  • Advanced player matching features

Key Learnings

  • Importance of balancing ideal design with technical feasibility

  • Value of clear visual hierarchy in complex interfaces

  • Success of integrated marketing approach

  • Critical role of user behavior patterns in design decisions

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