Projects

Increasing Player Engagement Through Intuitive Lobby Design

UX Design

Increasing Player Engagement Through Intuitive Lobby Design

Hijack Poker

Summary

As Lead Experience Designer, I led the redesign of our platform's desktop lobby, transforming a rigid, table-based interface into an intuitive, player-centric game discovery system. This project focused on improving game findability and player engagement through organized game categorization and visual hierarchy.

Problem Statement

TDLR:

Solution

Problem

As Design Researcher, I led a comprehensive evaluation of search result templates as part of a larger search experience redesign initiative. Through rigorous user testing and data analysis, we identified how template variations across different search specificity levels impacted user behavior and business metrics. This three-month research project transformed the search experience by introducing adaptive templates that responded to user intent, leading to significant improvements in both user satisfaction and business metrics.

Problem Statement

User Challenges:

  • Table-like interface created cognitive overload for players

  • Difficult to locate active games with engaged players

  • Poor organization made game selection unnecessarily complex

  • No clear visual hierarchy to guide users to popular tables

Business Impact:

  • Reduced player engagement due to difficulty finding suitable games

  • Lower retention rates from poor first-time user experience

  • Missed opportunities for cross-promoting different game types

  • Decreased table participation due to discovery friction

Research & Discovery

Usability Testing

  • Conducted usability tests to identify pain points in existing lobby

  • Gathered qualitative feedback on game discovery patterns

  • Observed user behavior during table selection process

  • Validated findings through user interviews

Secondary Research

  • Analyzed competitor platforms for discovery patterns

  • Researched best practices for content-heavy interfaces

  • Studied user behavior patterns in similar gaming platforms

Key Insights:

  • Players preferred visual browsing over data-heavy table layouts

  • Active player count was a primary decision factor for table selection

  • Users wanted quick access to tables matching their preferred stakes

  • Integration with waitlist system was crucial for seamless experience

Solution Design

Key Features

  1. Carousel-Based Game Organization

    • Tables grouped by blind levels for intuitive navigation

    • Visual cards replacing traditional table rows

    • Quick-view stats for active players and waitlist status

  2. Enhanced Discovery System

    • Prominent display of active tables

    • Integrated waitlist information

    • Clear visual hierarchy highlighting popular games

  3. Information Architecture

    • Streamlined navigation for different game types

    • Simplified filtering system

    • Consistent placement of key information

Design Challenges & Solutions

Information Hierarchy

Challenge: Needed to present multiple data points without overwhelming users Solution:

  • Implemented visual hierarchy emphasizing:

    1. Game type (prominently displayed with large image)

    2. Buy-in amount

    3. Blind levels

    4. Current player count

  • Used size and positioning to naturally guide user attention

Table Status Organization

Challenge: Multiple table states needed clear visual distinction Solution:

  • Implemented priority-based ordering system:

    1. Full/waitlisted tables (highest priority)

    2. Available tables with active players

    3. Empty tables

  • Used visual cues to distinguish between states

User Flow & Navigation

Challenge: Complex navigation between different game types and blind levels Solution:

  • Carousel interface for intuitive horizontal browsing

  • Added dynamic horizontal components between sections to:

    • Provide visual breaks during scrolling

    • Integrate marketing content naturally

    • Maintain user engagement

Design Process

Initial Concepts

  • Explored multiple navigation patterns

  • Investigated semi-guided search approach featuring "Previously Played Blinds"

    • Initially planned personalized recommendations

    • Adapted design due to technical constraints

Iterations & Refinement

  • Modified design based on development team capacity

  • Removed personalized blinds carousel due to technical limitations

  • Integrated marketing components as scrolling breaks

  • Refined visual hierarchy through multiple iterations

Stakeholder Collaboration

  • Regular alignment with development team on technical feasibility

  • Adapted design solutions to match development capabilities

  • Balanced ideal user experience with technical constraints

Technical Considerations

Development Constraints

  • Worked within existing technical framework

  • Adapted design to meet development team capacity

  • Prioritized features based on technical feasibility

Performance

  • Optimized carousel loading for smooth navigation

  • Implemented efficient data loading patterns

  • Maintained responsiveness across different screen sizes

Results & Impact

User Experience Improvements

  • More intuitive game discovery process

  • Clearer visual hierarchy for decision making

  • Improved integration of marketing content

  • Enhanced table status visibility

Future Opportunities

  • Potential implementation of personalized recommendations

  • Enhanced filtering capabilities

  • Advanced player matching features

Key Learnings

  • Importance of balancing ideal design with technical feasibility

  • Value of clear visual hierarchy in complex interfaces

  • Success of integrated marketing approach

  • Critical role of user behavior patterns in design decisions